Shipping & Delivery

At ATP Fresh, we carefully pack and seal our products before dispatch to help ensure that your order reaches you safely and in good condition.

Order Processing

Orders are processed after the order details, product availability, quantity, delivery address and payment details have been confirmed.

Orders placed through WhatsApp may require confirmation from our customer support team before dispatch.

Delivery Locations

ATP Fresh currently serves customers across selected locations. Delivery availability may depend on the customer's location and courier/service availability.

Please contact us before placing an order if you would like to confirm delivery availability for your location.

Delivery Time

The estimated delivery time depends on the delivery location, product availability and courier service.

Shipping Charges

Shipping charges, if applicable, will be communicated to the customer at the time of order confirmation.

Order Tracking

Where tracking information is available, customers may receive shipment/tracking details through WhatsApp, SMS, email or another applicable communication channel.

Delayed Deliveries

Delivery timelines are estimates and may be affected by circumstances such as:

  • Weather conditions
  • Transport delays
  • Courier issues
  • Public holidays
  • Incorrect or incomplete address details
  • Remote delivery locations
  • Unforeseen operational circumstances

ATP Fresh will make reasonable efforts to assist customers in case of delivery delays.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order has already been dispatched and the customer requests an address change, additional charges or delivery delays may apply.

Damaged Package

If your package appears damaged, leaking or tampered with at the time of delivery, please contact ATP Fresh customer support as soon as possible and provide photographs/videos of the package and product.

Contact

For delivery-related assistance:

Phone / WhatsApp: +91 90303 48767

Email: dys.ramakrishna@atpfresh.in

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM