Returns & Refunds

At ATP Fresh, we take care to pack and dispatch our products safely and hygienically. Because our products include edible oils and other consumable products, returns are accepted only in specific circumstances.

When can I request a return or replacement?

A customer may contact us if:

  • The product received is damaged.
  • The product is leaking.
  • The product received is incorrect.
  • The package has been tampered with.
  • The product received has a manufacturing or packaging issue.

Damaged or Leaking Products

If your order arrives damaged or leaking, please contact us as soon as possible after delivery.

Customers may be asked to provide:

  • Order details
  • Photographs of the package
  • Photographs/videos of the damaged product
  • Photographs of the shipping label
  • A description of the issue

This information helps our team verify and process the complaint.

Wrong Product Received

If you receive a product different from the one ordered, please contact us immediately. After verification, ATP Fresh may arrange a replacement or provide an appropriate resolution.

Opened Products

For safety and hygiene reasons, opened or used edible oil products are generally not eligible for return unless the product has a verified quality, packaging or manufacturing issue.

Change of Mind

Returns due to a change of mind, incorrect product selection or personal preference may not be accepted once the order has been confirmed or dispatched.

Cancellation

Order cancellation requests must be made before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.

Refunds

If a refund is approved, the refund will be processed after the issue has been reviewed and approved by ATP Fresh.

The time taken for the amount to reflect in the customer's account may depend on the payment method and financial institution.

Refund Method

Where applicable, refunds will be made to the original payment method used for the order.

Non-Returnable Situations

Returns/refunds may not be accepted for:

  • Products that have been opened or used, except verified quality/packaging issues
  • Products damaged after delivery due to improper storage or handling
  • Products returned without prior approval
  • Products where the customer cannot provide sufficient order details
  • Change-of-mind requests
  • Incorrect delivery information provided by the customer

Contact Us

For return or refund assistance:

Phone / WhatsApp: +91 90303 48767

Email: dys.ramakrishna@atpfresh.in

Please contact us as soon as possible after receiving the order.