Privacy Policy

ATP Fresh respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or placing an order.

1. Information We Collect

Depending on how you interact with ATP Fresh, we may collect information such as:

• Name
• Mobile/phone number
• Email address
• Delivery address
• Billing information
• Order details
• Product preferences
• Customer support communications
• Information provided through our website contact form
• Information shared through WhatsApp or other communication channels

We collect only information that is reasonably required to respond to enquiries, process orders, provide customer support and improve our services.

2. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Confirm orders and delivery details
• Communicate with you about your order
• Respond to enquiries
• Provide customer support
• Handle returns, replacements or refunds
• Send important service-related communications
• Improve our products and services
• Maintain business and transaction records
• Comply with applicable legal and regulatory requirements

3. Payment Information

Where payments are processed through third-party payment providers, payment information may be handled directly by the relevant payment service provider.

ATP Fresh does not intentionally store complete payment card information unless such storage is specifically required and lawfully permitted.

4. WhatsApp Communication

Customers may contact ATP Fresh through WhatsApp for enquiries and orders.

Information shared through WhatsApp may include your name, phone number, order details, delivery information and other information required to assist with your request.

WhatsApp communications are also subject to WhatsApp's own privacy practices and terms.

5. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.

Cookies may help us understand how visitors interact with our website.

You may adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

6. Sharing of Information

We do not sell or rent customers' personal information.

Information may be shared with trusted service providers when necessary to provide our services, such as:

• Delivery and logistics partners
• Payment service providers
• Website/hosting service providers
• Technology and IT service providers
• Customer support providers
• Professional advisers where necessary

Such information will be shared only where reasonably required for the relevant service or legal purpose.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, meet legal obligations and protect our legitimate business interests.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

ATP Fresh is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those websites separately.

10. Children's Privacy

Our services are not intentionally directed toward children. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.

11. Your Privacy Rights

Subject to applicable law, you may contact us to request information about the personal data we hold about you or to request correction of inaccurate information.

12. Changes to This Privacy Policy

ATP Fresh may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For privacy-related questions or requests:

ATP Fresh

Anantapur, Andhra Pradesh, India

Phone / WhatsApp: +91 90303 48767

Email: dys.ramakrishna@atpfresh.in